Privacy Policy
Golden Bough Serenity is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose information when you use our services. By accessing or using our online platform and services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect various types of information to provide and improve our personalised elder care navigation, activity planning, intergenerational bonding programs, grief support and end-of-life planning resources, and wellness workshops for mental and physical health.
- Personal Information You Provide: This includes information you provide when you register for an account, sign up for services, participate in workshops, or communicate with us. Examples include your name, contact details (e.g., phone number, email address), date of birth, health information relevant to care planning (with your explicit consent), and any other information you choose to share.
- Usage Data: We automatically collect information about how you access and use our online platform. This may include your IP address, browser type, operating system, pages viewed, time spent on pages, and other diagnostic data. This helps us understand how our services are used and improve our offerings.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
We use the collected information for various purposes, including:
- To provide and maintain our services, including personalised care navigation and activity planning.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our services when you choose to do so.
- To provide customer support and respond to your inquiries.
- To monitor the usage of our service and identify potential improvements.
- To detect, prevent, and address technical issues or fraudulent activities.
- To send you news, special offers, and general information about other goods, services, and events which we offer that are similar to those you have already purchased or inquired about, unless you have opted not to receive such information.
Disclosure of Your Information
We may share your information in the following situations:
- With Service Providers: We may share your information with third-party service providers to facilitate our services, perform service-related services, or assist us in analysing how our service is used. These third parties are obligated to maintain the confidentiality of your information.
- For Business Transfers: If Golden Bough Serenity is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- For Legal Reasons: We may disclose your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation, protect and defend the rights or property of Golden Bough Serenity, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
Security of Your Information
The security of your data is paramount to us. We implement appropriate technical and organisational measures to protect your Personal Data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.
Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By mail: Golden Bough Serenity, 8 Cross Street, #31-01 PWC Building, Singapore, Singapore, 048424